Overview of our services
Frontline Insight Consultancy provides specialist consultancy, training and workforce development services to organisations across the UK. We work alongside housing providers, health services, social care, care agencies, education, community organisations and private sector partners to strengthen practice, develop confident workforces and improve outcomes for the people they support.
Our approach begins with understanding your organisation. Your vision, values, culture, strengths and challenges. By working in partnership, we help identify opportunities for growth and develop solutions that are practical, achievable and aligned with your strategic objectives.
From facilitating multi-agency collaboration and reviewing policies and procedures, to delivering specialist training and supporting organisational change, our focus is on turning principles into practice. We support organisations to embed trauma-informed approaches at every level, equipping leaders and frontline teams with the knowledge, skills and confidence to work effectively with vulnerability, risk, safeguarding concerns and highly complex situations.
Through our specialist service, The Hoarding Hub, we provide expertise in complex living environments, hoarding behaviours, self-neglect and persistent disengagement. We support organisations and multi-agency partnerships to navigate some of the most challenging cases, particularly where individuals may not meet service thresholds, repeatedly disengage from support, or present with overlapping risks and vulnerabilities. Combining strategic consultancy, frontline expertise and trauma-informed approaches, we help organisations develop effective pathways, improve engagement, strengthen multi-agency working and achieve more sustainable outcomes for the people they serve.
Our Commitment to Trauma-Informed Principles
We understand that behaviour is often a form of communication and that behind many of the challenges faced by frontline services are experiences of adversity, loss, trauma and unmet need.
At Frontline Insight Consultancy, we help organisations create environments where people feel psychologically and physically safe, where relationships are valued, and where support is delivered with compassion, curiosity and respect. Our work focuses on bridging the gap between trauma-informed theory and everyday practice, equipping professionals with the confidence and skills to respond effectively to complexity, vulnerability and persistent disengagement.
We are committed to helping organisations build cultures that ask not "What's wrong with this person?" but "What has happened, and how can we work alongside them to create meaningful change?"
Privacy Policy
Privacy Policy
Frontline Insight Consultancy & The Hoarding Hub
Last Updated: June 2026
Introduction
Frontline Insight Consultancy and The Hoarding Hub are committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, book training or consultancy services, attend events, access resources, or engage with our services.
Who We Are
Frontline Insight Consultancy provides consultancy, training and workforce development services to organisations across the UK.
The Hoarding Hub is a specialist service focused on hoarding behaviours, self-neglect, complex living environments, trauma-informed practice and support for professionals, individuals and families.
For the purposes of data protection legislation, Frontline Insight Consultancy is the Data Controller responsible for your personal information.
For any questions regarding this policy, please contact us via our website contact form or by email.
Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Organisation name
- Job title
- Email address
- Telephone number
- Postal address
- Training or consultancy enquiries
- Information submitted through contact forms
- Event and webinar registrations
- Newsletter subscriptions
- Feedback forms and surveys
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Website usage statistics
- Cookie data
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Deliver consultancy and training services
- Process bookings and registrations
- Provide resources and information you have requested
- Manage contracts and client relationships
- Improve our services and website
- Send relevant updates, newsletters or event information (where consent has been given)
- Meet legal and regulatory obligations
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent
- Contractual necessity
- Legitimate interests
- Legal obligation
Special Category Data
Due to the nature of The Hoarding Hub's work, we may occasionally receive information relating to health, mental health, safeguarding concerns or other sensitive personal information.
Where this occurs, we will only process such information where there is a lawful basis and additional condition under UK GDPR, and only where it is necessary for the provision of our services.
We do not request sensitive personal information through our website unless it is relevant to a service enquiry.
Information Sharing
We do not sell, rent or trade personal information.
We may share information with:
- Professional associates working on our behalf
- Training and event delivery partners
- IT and website service providers
- Payment processors
- Legal or regulatory authorities where required by law
Any third parties processing information on our behalf are required to maintain appropriate confidentiality and security standards.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or loss.
These measures include:
- Secure password protection
- Restricted access to information
- Secure cloud-based storage systems
- Regular software and security updates
While we take appropriate precautions, no online transmission can be guaranteed as completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, accounting and professional obligations.
Retention periods may vary depending on the nature of the service provided.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Restrict processing
- Object to processing
- Request transfer of your information
- Withdraw consent at any time where consent is relied upon
Requests can be made by contacting us directly.
Marketing Communications
Where you have opted in to receive updates, newsletters or event information, we may contact you by email.
You can unsubscribe at any time using the unsubscribe link provided or by contacting us directly.
Cookies
Our website may use cookies to improve functionality, analyse website performance and enhance user experience.
You can manage cookie preferences through your browser settings.
A separate Cookie Policy may provide further information.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
Complaints
If you have concerns about how your information has been handled, please contact us first so that we can attempt to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page and will take effect immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Frontline Insight Consultancy & The Hoarding Hub
Email: info@kindspace.org.uk (updating soon)
Website: www.kindspace.org.uk updating soon)